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Our Terms and Conditions Explained

When you open an account with ijo spin, you're agreeing to a set of straightforward rules that protect your funds, your identity and your gaming sessions.

Account creation and ageDeposit and withdrawal rulesFair play and account security
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ijo spin Our Terms and Conditions Explained
REACH US ANYTIME

How to Contact Us About Your Account

Team online

Live chat

Open the chat bubble in the lobby or on this page. Our team responds during support hours, 08:00 to 23:00 WIB, seven days a week. For urgent account holds or security concerns, we prioritise you in the queue.

Email support

Send your question to [email protected]. Include your account username and the issue. We read and reply to all emails within 24 hours on business days and aim for faster turnaround during weekend account lockouts.

Account settings

Log in, tap your profile icon, then select Account Settings. You can update your phone, email address and banking details directly, and see your full Terms history there without waiting for support.

DATA AND SECURITY

How We Protect Your Account and Information

Account verification

When you join, we ask for your legal name, phone and ID number to match Indonesian identity rules. We verify this data once and encrypt it so only our compliance team can see it. You won't be asked for this again unless you close and reopen your account.

Payment security

Deposits via DANA, OVO, GoPay and QRIS flow through our licensed payment processor. We never store your full banking credentials on our servers; the processor handles that encryption. Withdrawals are verified against your registered account name before funds are sent.

Session cookies and trackers

We use session cookies to keep you logged in, remember your language and chip size preferences, and detect suspicious login attempts. You can clear these anytime in your browser settings. We do not sell cookie data to third parties.

Data retention and deletion

Active account data stays on our servers for the duration of your membership. After you close your account, we keep transaction records for seven years to meet Indonesian financial rules, then automatically delete personal details like your phone and address.

Change your account details

To update your registered phone, email or banking information, log in, go to Account Settings, select Edit Details, and confirm the change via SMS. Our support team reviews sensitive changes within two hours during business days.

Request your data or contest a rule

Email [email protected] with "Data Request" or "Terms Dispute" in the subject line. Include your account username and the specific rule or data you want to discuss. We respond within five business days with our findings and any corrective action.

Your Terms and Conditions Questions Answered

We verify your identity during account creation. If your name or ID doesn't match official records, we pause your account and ask you to submit correct documents. Until you do, you can't deposit or withdraw. Once verified, your account is cleared and active again within one business day.

No. Our terms say one account per person, per phone number, per ID. If we detect duplicate accounts, we close all but one without notice. Funds in closed duplicate accounts are held for 30 days; after that, they're forfeited to our operations fund.

Deposits usually clear in under one minute. If yours doesn't appear, check your payment app to confirm the transfer left your wallet. Then email [email protected] with your transaction ID. We investigate within 24 hours and refund or credit the amount.

Withdrawal requests are processed within 24 hours on business days. Funds then transfer back to your DANA, OVO, GoPay or registered bank account. Processing time depends on your bank; most transfers arrive within 1–3 hours of approval.

Yes, if we detect suspicious activity, repeated rule breaches, or identity fraud, we close your account. Your balance is held for 30 days while we investigate. If no violation is found, we release it. If one is, we forfeit it per the terms you agreed to on sign-up.

Your login and password are for you alone. Don't share them with anyone. If we detect activity from multiple devices or locations that don't match your typical pattern, we may pause your account and ask you to verify from a single device. Shared accounts may be closed permanently.

You can download a PDF copy of our full Terms and Conditions from your account settings — tap Profile, then Legal Documents, then select PDF. It's the same version you agreed to when you signed up, timestamped with the date you opened your account.

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